Return/Right of withdrawal

Customers shall have the right to return the goods up to 14 days after delivery. The right of return is exercised by returning the goods; it is not necessary to state a reason for the return. The return must be sent to PerfectHair.ch, Retouren, Hertistrasse 27a, 8304 Wallisellen.

Exercising the right of return results in the conversion of the purchase contract to a return contract whereby the goods received under the purchase contract must be refunded. The customer shall bear the costs for the return.

Upon receipt of the goods, the purchase price already paid will be refunded immediately to the customer.

We reserve the right to deduct an amount from the refunded purchase price or to invoice the customer for possible damage or excessive wear and tear of the product. No deduction shall be made if the damage is attributable to the handling of the goods in a way necessary due to the type, state or functionality of the product. PerfectHair.ch can refuse to refund until it has received the returned goods or until the customer proves that they have returned the goods, whichever is earlier.

PerfectHair.ch guarantees that products are undamaged at the point of shipment. Products which were damaged during shipping shall be repaired or replaced at the discretion of PerfectHair.ch, insofar as the customer informs PerfectHair.ch by email within 14 days of receipt of the merchandise. If desired by PerfectHair.ch, the customer is required to return the delivered products in the original packaging without delay to PerfectHair.ch, the shipping costs for this shall be borne by PerfectHair.ch.

Every other form of warranty for the delivered products and every liability for damages which are caused by these products, is excluded, unless PerfectHair.ch has fraudulently concealed the respective product defects. If, however, PerfectHair.ch can assert further warranty claims against its suppliers for the affected product, PerfectHair.ch shall, where possible, transfer these claims to the customer upon request. PerfectHair.ch does not accept any responsibility that these claims can be asserted successfully. The same applies to any kind of claims which PerfectHair.ch can assert against the Postal Service for damages which occurred during transport.

In particular, PerfectHair.ch does not warrant that the products are suitable for the customer's intended application, or that they deliver a particular result. 

Returned products and packages respectively will only be accepted in a suitable condition, i.e. unused, unopened, undamaged and in their original packaging. 

PerfectHair AG
Hertistrasse 27
CH-8304 Wallisellen
052 544 16 00


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